Refund policy


At EVOLT, we stand behind the quality of our products. If something isn't quite right, we're here to help.

1. Eligibility for Returns

Items are eligible for return if they meet the following conditions:

  • Return requests must be submitted within 14 days of delivery. Once approved, items must be shipped within 7 calendar days of receiving return approval and shipping instructions. The returned package does not need to arrive at EVOLT within that timeframe.

  • Unworn, unused, unwashed, and in their original condition.

  • Original tags attached and items returned in their original packaging.

  • Free of deodorant, makeup, pet hair, or any signs of wear.

Returns that do not meet these conditions will not be accepted.

2. Final Sale Items

Unfortunately, the following items are final sale and cannot be returned or refunded:

  • Sale or discounted items.

  • Any item marked Final Sale.

  • Gift cards.

These restrictions do not affect your rights regarding defective or incorrectly supplied items under applicable consumer protection laws.

3. Exchanges

At this time, EVOLT does not offer direct exchanges.

If you need a different size or style, we recommend returning your eligible item and placing a new order for your preferred selection.

4. How to Start a Return

To initiate a return:

  1. Visit our Contact us page.

  2. Submit a return request, including your order number and reason for return.

  3. Our team will review your request and provide return instructions.

Items sent back without prior approval will not be accepted as standard returns.

5. Return Shipping

  • Customers are responsible for covering return shipping costs for approved returns.

  • If an item arrives damaged, defective, or incorrect, EVOLT will cover the necessary return shipping costs and provide further instructions.

  • All returns must be sent using a shipping service that includes tracking. Customers arranging their own return shipping must provide the tracking number and retain proof of shipment until their return has been received and processed.

  • EVOLT is not responsible for return packages lost in transit when shipping is arranged by the customer, subject to applicable consumer protection laws. If EVOLT provides a return shipping label or arranges the return shipment, our team will assist with any shipping issues.

6. Refunds

Once your return is received and inspected, you will be notified by email whether your refund has been approved or declined.

  • Approved refunds will be issued to the original form of payment.

  • Please allow 5–10 business days for the refund to appear after approval.

  • Processing times may vary depending on your bank or credit card company.

  • If more than 15 business days have passed since your refund was approved, please contact us through our Contact us page.

7. Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item so we can resolve the issue promptly.

8. Need Help?

For any additional questions regarding returns or refunds, please reach out through our Contact us page. Our team will be happy to assist.

Evolt Athletics
Nova Scotia, Canada
Email: evoltathletics@gmail.com

Last Updated: October 13, 2026